Terms and Conditions

Effective date: 22 July 2026

1. About these Terms

These Terms and Conditions apply to services and products supplied by Spark to a Flame Consulting LLP under the SeminarPartner brand, including coaching, workshops, consulting, speaking engagements, assessments, digital courses, downloads, books, AI-supported services and related materials.

The contracting party is:

Spark to a Flame Consulting LLP 1103–11871 Horseshoe Way Richmond, British Columbia V7A 5H5 Canada

Business Number: 709595169 Registration Number: LL01528 Email: info@seminarpartner.com

Additional written proposals, statements of work, booking confirmations or program agreements may supplement these Terms. If they conflict, the individually agreed written terms take priority.

Mandatory consumer rights remain unaffected.

2. Definitions

“Client” means the person or organization purchasing or commissioning a Service.

“Participant” means an individual taking part in coaching, a workshop, program or assessment.

“Services” includes coaching, training, workshops, consulting, facilitation, speaking, assessments, digital services and AI-supported services.

“Digital Content” includes downloads, recordings, workbooks, templates, courses, prompts, books and other electronically supplied content.

“Business Client” means a person acting primarily for commercial or professional purposes.

“Consumer” means an individual acting primarily for personal, family or household purposes.

3. Contract formation

Website descriptions are invitations to submit an order and are not binding offers unless expressly stated.

A contract is formed when SeminarPartner:

• confirms an order or booking in writing;
• accepts a proposal signed by the Client;
• receives payment and provides access to Digital Content; or
• begins delivering the Service at the Client’s request.

The Client must ensure that all booking and billing information is accurate.

4. Scope of Services

The scope, format, dates, participants, deliverables and fees are determined by the applicable proposal, booking page, confirmation or statement of work.

SeminarPartner may make reasonable changes to exercises, examples, sequence, technology or delivery method where the overall purpose and quality of the Service are not materially reduced.

No specific personal, professional, organizational or financial result is guaranteed.

5. Coaching

Coaching is a developmental process intended to support reflection, clarity, decision-making and action.

Coaching is not psychotherapy, medical treatment, crisis intervention, legal advice or another regulated professional service.

Participants remain responsible for their own decisions, conduct and outcomes.

Where an employer or sponsor pays for coaching, SeminarPartner may provide agreed administrative information, such as attendance or completion status. The substance of coaching conversations will not be disclosed without the Participant’s consent except where required by law or reasonably necessary to address an immediate and serious safety risk.

6. Client responsibilities

The Client and Participant agree to:

• provide accurate and relevant information;
• attend agreed sessions on time;
• participate respectfully and in good faith;
• use materials only within the granted license;
• protect login credentials and access links;
• maintain suitable equipment and internet access for online delivery;
• obtain internal approvals and participant permissions where required; and
• avoid submitting unlawful or unnecessary sensitive information to online or AI tools.

7. Fees, taxes and payment

Fees are stated in the relevant proposal, booking page or invoice.

Unless expressly stated otherwise:

• fees are exclusive of applicable taxes;
• invoices are payable in the currency shown;
• bank, foreign-exchange and intermediary fees are borne by the Client;
• payment must be received by the invoice due date; and
• access to paid digital products may be withheld until payment is confirmed.

Payments are processed through Stripe. Stripe's own terms may apply to the payment transaction.

Where permitted by law, overdue amounts may bear interest at the lesser of:

• 1.0% per month; or
• the maximum lawful rate.

Reasonable collection costs may be charged to Business Clients where legally permitted.

8. Cancellation and rescheduling

8.1 Individual coaching and consultations

• More than 48 hours before the appointment: rescheduling without charge.
• 48 hours or less before the appointment: the session is chargeable in full.
• Failure to attend: the session is chargeable in full.
• A replacement Participant may attend only with prior approval.

8.2 Workshops, programs and speaking engagements

Cancellation fees are set out in the applicable proposal or confirmation.

If none are stated, the following applies to Business Clients:

• more than 30 calendar days before delivery: 20% of the agreed fee;
• 15–30 calendar days before delivery: 50%;
• 8–14 calendar days before delivery: 75%;
• 7 calendar days or less before delivery: 100%.

Non-refundable travel, venue, subcontractor and preparation costs already incurred remain payable.

8.3 SeminarPartner cancellation

SeminarPartner may reschedule or cancel a Service because of illness, force majeure, insufficient enrollment, technical failure or other circumstances beyond reasonable control.

Where SeminarPartner cancels and cannot provide a reasonable alternative, fees paid for the undelivered portion will be refunded. Except where mandatory law provides otherwise, SeminarPartner is not liable for indirect travel, accommodation, lost-time or opportunity costs.

9. Consumer cancellation and withdrawal rights

Consumers in the European Union, United Kingdom and other jurisdictions may have mandatory cancellation or withdrawal rights.

For EU consumers, the separate withdrawal information and model withdrawal form apply where legally required.

A Consumer may expressly request that a Service begin during the withdrawal period. Where legally valid, the Consumer must pay for the portion already delivered if they later withdraw.

For Digital Content not supplied on a physical medium, the right of withdrawal may expire once delivery begins only where the Consumer has given the legally required prior express consent and acknowledgement.

Nothing in these Terms limits non-waivable consumer rights.

10. Digital Content and courses

Digital Content is licensed, not sold, unless expressly stated otherwise.

The Client receives a limited, non-exclusive, non-transferable, revocable license for personal use or internal organizational use as specified at purchase.

The Client may not:

• share login credentials;
• upload materials to public repositories;
• reproduce or distribute substantial portions;
• resell, sublicense or commercially teach the content;
• use the content to train an AI model without written permission;
• remove copyright or attribution notices; or
• use materials to create a competing product or service.

Access periods, where limited, will be stated at purchase.

11. Intellectual property

All intellectual property in SeminarPartner methods, designs, exercises, frameworks, materials, recordings, prompts, assessments and deliverables remains with Spark to a Flame Consulting LLP or its licensors unless a written agreement expressly transfers ownership.

The Client retains ownership of materials it provides.

Custom deliverables may be used by the Client for the agreed internal purpose. Underlying methods, reusable know-how, templates and pre-existing material remain SeminarPartner property.

12. Recordings

Sessions, workshops or calls will not be recorded by SeminarPartner without prior notice and an appropriate legal basis or consent.

Participants may not record, transcribe or use automated meeting bots without prior written permission from SeminarPartner and all affected participants.

13. Artificial intelligence

SeminarPartner may use AI tools to support drafting, translation, research, learning design, summaries or an AI Coach.

AI output may be inaccurate, incomplete or inappropriate. Users must apply independent judgment and verify important information.

Users must not submit unnecessary sensitive, confidential or third-party information.

14. Confidentiality

Each party will protect non-public information received from the other party and use it only for the agreed purpose.

This obligation does not apply to information that:

• is or becomes public without breach;
• was already lawfully known;
• is independently developed;
• is lawfully received from another source; or
• must be disclosed by law.

Business Clients are responsible for ensuring that they are authorized to share participant and organizational information.

15. Data protection

Personal information is handled in accordance with the applicable Privacy Policy.

Depending on the relationship and processing activity, the British Columbia Personal Information Protection Act, Canadian federal privacy law, the EU General Data Protection Regulation or other mandatory privacy laws may apply.

Where a separate data-processing agreement is legally required, the parties will enter into one.

16. Third-party services

Services may rely on third parties such as hosting, video conferencing, payment, email, booking or AI providers.

SeminarPartner is not responsible for third-party outages or conduct beyond its reasonable control, but will use reasonable care in selecting providers and administering its own systems.

17. Acceptable use

Users may not use the website, Digital Content or AI Coach:

• unlawfully or fraudulently;
• to harass, threaten, discriminate or harm;
• to infringe intellectual property or privacy rights;
• to upload malware or attempt unauthorized access;
• to make solely automated high-impact decisions about another person;
• to impersonate another person;
• to extract or scrape content at scale without permission; or
• to circumvent technical or access restrictions.

18. Warranties and disclaimers

SeminarPartner will provide Services with reasonable care and skill.

Except for express commitments and warranties that cannot legally be excluded, the website, Digital Content and AI-supported services are provided on an “as available” basis.

SeminarPartner does not warrant uninterrupted availability, error-free operation, compatibility with every device or achievement of a specific result.

19. Limitation of liability

Nothing excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded.

For Business Clients, SeminarPartner’s aggregate liability arising from a specific engagement is limited to the fees paid or payable for that engagement during the twelve months preceding the event giving rise to the claim.

SeminarPartner is not liable to Business Clients for indirect or consequential losses, lost profits, lost revenue, loss of opportunity, loss of anticipated savings or loss of data, except where such exclusion is prohibited.

For Consumers, liability is limited only to the extent permitted by mandatory consumer law.

20. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, transport disruption, utility or internet outage, cyberattack, platform failure or serious illness.

The affected party will take reasonable steps to reduce disruption and resume performance.

21. Termination

Either party may terminate for material breach if the breach is not remedied within a reasonable written cure period.

SeminarPartner may suspend or terminate access immediately for unlawful conduct, abuse, security threats, non-payment or serious violation of intellectual property or confidentiality obligations.

Accrued payment obligations and provisions intended to survive termination remain effective.

22. Governing law and jurisdiction

The contract is governed by the laws of British Columbia and the applicable federal laws of Canada.

For Business Clients, the courts of British Columbia have exclusive jurisdiction unless the parties agree to arbitration or another forum in writing.

For Consumers, this clause does not deprive the Consumer of mandatory protections or access to courts available under the law of their habitual residence.

23. Changes

SeminarPartner may update these Terms for future transactions. The version accepted at the time of contract formation applies to that transaction unless the parties validly agree otherwise.

24. Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced, where legally possible, by a valid provision that most closely reflects its purpose.

25. Contact

Spark to a Flame Consulting LLP SeminarPartner 1103–11871 Horseshoe Way Richmond, BC V7A 5H5 Canada

Email: info@seminarpartner.com